Universiti Malaysia Pahang Al-Sultan Abdullah (UMPSA) Client’s Charter

We pledge to provide the highest quality services as follows:

  1. Deliver services professionally in a conducive and customer-friendly environment.
     
  2. Offer appropriate facilities and infrastructure for optimum customer satisfaction.
     
  3. Manage excellent and timely academic services.
     
  4. Implement sustainable activities involving the University and other relevant parties.
     
  5. Acknowledge receipt of complaints, suggestions and/or enquiries relating to the University services within 24 hours.
     
  6. Take action on complaints, suggestions and/or enquiries relating to the University services not exceeding five (5) working days.