Privacy Policy

  1. Your Privacy

    This privacy policy is a privacy policy of UNIVERSITI MALAYSIA PAHANG AL-SULTAN ABDULLAH (UMPSA), including its related subsidiary companies and jointly controlled entity (after this will be mentioned as, “we”) in accordance with the Personal Data Protection Act 2010 (“PDPA”) which was enforced on 15 November 2013. We acknowledge and respect the rights pertaining to your personal data and information (“Personal Data”). By taking PDPA into account, we are committed in protecting and keeping the interest of your personal data. This privacy policy explains on how we will handle your private information in accordance with the Personal Data Protection Act 2010. We may be processing your private data by collecting, recording, holding, keeping, using and/or exposing it.

    a) Personal data refers to any information which may directly or indirectly identify a person which could include sensitive personal data and expression of opinion. Among others it includes :-

    i. Name
    ii. Identification Card
    iii. Place of Birth
    iv. Address
    v. Race
    vi. Religion
    vii. Examination Result
    viii. Education History
    ix. Employment History
    x. Medical History
    xi. Photo

  2. Sources for Private Data

    In providing the relevant services, UMPSA may obtain personal data from various sources, such as:


    a) From your application forwarded to us. By submitting any application to us, you are hereby obtained consent for the information to be declared in the application.

    b) There could be capturing of images or audios e.g. CCTV for safety and/or recording purposes. A notice will be displayed to the effect.

    Third Parties

    a) UMPSA affiliates in competition or observation or research or programmes.
    b) Your participation with other entities.
    c) Your guardian, legal representative or guarantor.
    d) Perhaps there will be cross reference of your personal data for loan application or credit reference.
    e) Previous education institutions or employers.


    a) Your IP address will be automatically logged in into our server. In general, we do not link your IP address to identify each link unless if there is any serious breach.

    b) You may adjust your browser to disable ‘cookies’ to prevent storage of certain information in your system.

  3. Purpose of Personal Data

    In fulfilling our obligations, the purposes for which your personal data may be used are inclusive but not limited to:-
    a) For assessment of any application to UMPSA
    b) For processing any benefits and services
    c) For communication purposes
    d) For advertorial and news
    e) For general administration and record purposes
    f) For enhancing the quality of education
    g) For educational and related purposes consequential to UMPSA
    h) For replying any responses to complaints and enquiries
    i) For corporate governance purpose
    j) For consideration as a guarantor for UMPSA staff/ student applying for study loan/scholarship
    k) Other permitted UMPSA activities including and not limited to administration, academic and research.

  4. Disclosure of Personal Data

    a) UMPSA is under legal obligation to secure and protect confidential information including but not limited to personal data prior and after PDPA and it is our existing and continuous policy to do so.

    b) In order to be effective in providing continuous service, certain disclosure needs to be exercised. Your personal data may be transferred and/or disclosed to a third party and/or UMPSA collaborative partners including but not limited to the respective and appointed outsourcing agents for the purpose of fulfilling our obligations to you in respect of the above-mentioned purposes and all such other purposes that are related to the above-mentioned purposes and also in providing integrated services, maintaining and storing records.

    a) In protecting your welfare and/or providing our services, it is very important to transmit or share personal information to third parties, including but not limited to :-

    i. Insurance companies for processing insurance claims
    ii. Financial institutions for the payment of the financial rewards such as scholarship, loan, allowance and salary
    ii. Any UMPSA entities/affiliates for any loan/scholarship award or recognition and education-related activities
    iii. Your authorized third parties
    iv. Your guardian or legal representative or guarantor
    v. Credit Rating Agencies for credit reference in loan related application
    vi. Enforcement regulatory and governmental agencies or by any order of court or to meet obligations to authorities

    Your data may be shared when required by laws and when disclosure is necessary to comply with applicable laws.

  5. Retention of Personal Data

    Any personal information shall be retained by UMPSA in order to serve the above purposes and as required by relevant laws and shall be destroyed and/or deleted in accordance with our retention policy applicable for us in the event such information is no longer required.

  6. Our Strict Privacy Policy

    a) UMPSA is committed in ensuring the confidentiality, protection, security and accuracy of your personal information made available to us and it has been our ongoing strict policy to ensure that your personal information is accurate, complete, not misleading and updated. UMPSA would also ensure that your personal data shall not be used for political and commercial purposes.

    b) UMPSA takes a high stand that protection of personal rights is well-established long before the introduction of PDPA. PDPA now serves as an apparent Act to protect and a defined tool to provide transparency and give public awareness in how personal data is dealt.

    c) Subject to relevant applicable laws, sensitive personal data shall only be disclosed upon express consent from yourself.

  7. Access to your Personal Data

    You can access and update your personal data by writing to us at:
    Post Address : Centre for Corporate Communications, Chancellery Department, Canseleri Tun Abdul Razak, Universiti Malaysia Pahang Al-Sultan Abdullah, 26600 Pekan, Pahang Darul Makmur
    Email Address :
    Telephone No : 09-431 5000

  8. Consent is Fundamental

    By submitting or providing your personal data to UMPSA, you have consented and agreed for your personal data to be used in accordance to the terms and conditions of this policy and our related policies.

  9. Withdrawal Of Consent

    a) You may withdraw your consent at any time by writing to us. We may require further details or confirmations if necessary.

    b) If you do not consent or subsequently withdraw your consent to the processing and disclosure of your personal data, UMPSA will not be able to fulfill our obligations or to contact you or to reward you with regards to the above purposes and/or other purposes which are related to the above purposes.

  10. Application of this Policy

    If you are a previous customer of UMPSA service, please be notified that UMPSA will be continuing to process your personal data as what has been mentioned in this privacy policy unless if we receive an objection from you. You may implement your rights with regards to your personal data as what has been mentioned above. This privacy policy may be amended at any time and will take effect on the date set by UMPSA. Any amendment will be mentioned in UMPSA website or any other forms which UMPSA thinks suitable. Your subscription and/or continuous usage of our service and/or UMPSA website is your approval of such amendment.

  11. Website

    External connection

    Our website has connection to other websites. This privacy policy only applicable for this website only. It is to be reminded that the existing websites in this connection may have different privacy policies and the visitor is advised to particularize and to understand such privacy policy for each accessed website.

    a) If any parts of your site connection and other websites, which such websites do not operate under this policy, we are not to receive any responsibilities arise from such sites.

    b) Also, if you subscribe to any application, the content or product from our strategic friends and you are later prepare for your personal data directly to that third party, which such personal data is subjected to policy of privacy/policy of data protection for a third party (if they have such policy) and not this policy.

    c) We suggest for you to read and to understand this policy statement/ policy of privacy/policy of data protection posted in any other websites with the purpose to understand their process to collect, process, use and expose personal data before you submit your personal data to such websites.

    * This page explains the privacy policy which includes the usage and protection of information submitted by visitors. If you make a transaction or send an email which contains private information, this information may be shared with other public agencies as to help prepare more effective services. As for example in a situation which needs responses from other agencies.


Security Policy

Data Protection

Leading technologies including encryption software is used to safeguard any data given to us and strict security standards are maintained to prevent unauthorised access.

Storage Security

To safeguard your personal data, all electronic storage and transmission of personal data are secured and stored with appropriate security technologies.



The accuracy and currency of the information presented herein was correct at the date of publication. However, Universiti Malaysia Pahang Al-Sultan Abdullah reserves the right to alter procedures, fees and regulations should the need arise.

The publication on details this system of a course in no way creates an obligation on the part of University to educate it in any given year or to educate it in any manner described herein. Thus, Universiti Malaysia Pahang Al-Sultan Abdullah reserves the right to suspend or make changes to courses at any time without notice.

Students and prospective students should always check with the relevant faculty officers before applying for or planning courses. International students should also check relevant policies, fees and procedures with Universiti Malaysia Pahang Al-Sultan Abdullah.

Security Information

University sites have security measures in place against the loss, misuse and alteration of information as defined in the University's IT Security Policy.

A login name and password are necessary to visit secure areas. Before personal information (such as examination results) is published on the site, visitors are required to enter their student or staff number as well. This is to ensure that the information is only displayed to the intended person. Users should ensure that his/her password is kept securely and cannot be discovered by anyone else.

Use of Personal Information

Personal information you supply on-line will be used by the University staff in conducting the business of the University. Such uses include matters related to student administration, provision of services and the dissemination of information to staff, prospective and current students and remaining in contact with graduates. The University may also use your IP address to help diagnose problems with a server and to administer a web site. Your IP address is sometimes used to set up individual sessions to provide secure logins.

Disclosure of personal information

If personal information is collected via a website and held, every effort will be made to ensure that this is done by sufficiently secure means.

A student may elect to enroll in person rather than providing personal information to the University via a website.

For certain applications, our site's enrolment and/ registration forms require users to give contact information (like name and e-mail address) and unique identifiers (like login identification and student number).